Passport, visa application forms and boarding passes on a desk

Visa Assistance

Document checks, application review, appointments, eTAs and e-Visas.

Introduction

What this service covers

We help applicants prepare complete, accurate and properly organized visa and travel authorization applications. Final decisions rest with the relevant immigration or visa authorities.

Document Checklist

We provide a detailed document checklist based on the applicant's destination, visa category, purpose of travel, and individual circumstances. We check that all required documents have been identified and are available before the application is submitted. Our document check includes: • Passport validity, blank pages, and passport details • Visa application forms and personal information • Passport-size photographs and applicable photo requirements • Proof of employment, business, or education where required • Bank statements and other financial supporting documents • Proof of accommodation and travel arrangements • Invitation letters or sponsorship documents, where applicable • Travel insurance requirements, where applicable • Previous travel history and visa information • Marriage, birth, or other civil-status documents where relevant • Supporting letters and additional documents required for the specific application • Country- and visa-category-specific requirements We also check for missing, expired, inconsistent, or incorrectly prepared documents and advise the applicant on what needs to be corrected or provided.

Application Review

We conduct a detailed review of the completed application before submission to help identify errors, omissions, or inconsistencies. During the review, we check: • That all application questions have been completed correctly • That the information in the application matches the applicant's passport and supporting documents • Names, dates of birth, passport numbers, addresses, employment details, and travel dates • Travel history and previous visa information • The stated purpose and planned duration of travel • Financial information and supporting evidence • Employment, business, education, or family information, where applicable • Supporting documents against the information declared in the application • Potential inconsistencies between different documents • Whether required declarations and supporting information have been provided • Overall completeness of the application before submission Our review is intended to help applicants submit complete, accurate, and properly organized applications. We do not guarantee visa approval, as the final decision rests with the relevant immigration or visa authorities.

Appointments

We assist applicants with the appointment process where an appointment is required as part of their visa or travel application. We check and assist with: • Identifying whether an appointment is required • Selecting the appropriate visa application centre or authorized location • Checking available appointment requirements • Ensuring the applicant has the correct application details before booking • Confirming the applicant's personal information and appointment details • Providing guidance on documents to carry to the appointment • Preparing applicants for biometric enrolment or document submission, where applicable • Checking appointment confirmation details, including date, time, and location • Advising applicants on what to expect during the appointment Where an interview is required, we can also provide general guidance on the type of information applicants should be prepared to provide.

eTA and e-Visas

We assist with Electronic Travel Authorizations (eTAs) and electronic visa (e-Visa) applications, which are generally completed online. We check: • Whether the applicant may require an eTA or e-Visa based on nationality and travel circumstances • Passport details and validity • Personal information entered in the online application • Travel dates and intended duration of stay • Purpose of travel • Eligibility requirements applicable to the destination • Required supporting documents • Passport photographs or digital photos, where required • Accommodation and travel information where applicable • Financial or other supporting information where required • Accuracy and consistency of the information before submission • Application reference numbers and confirmation details after submission

Key benefits

Destination-specific guidance
Detailed completeness checks
Appointment preparation
Support for online travel authorizations

How it works

The process, step by step

1
Share your travel details
Provide your nationality, destination, visa category, purpose and intended travel dates.
2
Receive the checklist
We identify the documents and appointment requirements that apply.
3
Prepare and review
We check the completed application and supporting documents for gaps or inconsistencies.
4
Submit
Attend the appointment or complete the online submission using the confirmed details.

FAQs